Refund Policy
Our courses and practice tests are digital and open to you as soon as you buy. So that you know exactly where you stand before you pay, here is how purchases work.
All sales are final
Because you get the full course the moment your payment goes through, we do not give refunds. This includes the Instant Submission add-on and fleet, school and reseller seats. The same terms are in section 6 of our Terms of Service.
If something is wrong, we fix it
- A typo in your email or license details? You can fix your email from your account. For license details, email us and we will correct them before your record is filed.
- Your completion is not showing on the FMCSA Training Provider Registry? Email us. We check our filing and resubmit if it did not go through.
- Charged twice, or charged for something you already had? Email us and we will sort it out.
Write to support@academyofdla.com with the email you ordered with. Support hours are 9am to 5pm Central Time, 7 days a week, and we typically respond within 24 hours.
Disputes
Please email us first: most problems are fixed in a day. If you dispute a charge with your bank, we may give the bank the course, sign-in and completion records that show you received the product.